Política de devoluciones y reembolsos

Devoluciones

Nuestra política de reembolsos y devoluciones tiene una duración de 15 días. Si han transcurrido días desde su compra, no podemos ofrecerle un reembolso completo ni un cambio.

Para poder devolver el artículo, este debe estar sin usar y en las mismas condiciones en que lo recibió. También debe estar en su embalaje original.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Artículos adicionales no retornables

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Existen determinadas situaciones en las que sólo se conceden reembolsos parciales:

• Cualquier artículo que no se encuentre en su condición original, que esté dañado o le falten piezas por razones que no se deben a nuestro error.
• Cualquier artículo que se devuelva más de 15 días después de la entrega.

Reembolsos

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Solo reemplazamos artículos defectuosos o dañados. Si necesita cambiarlo por el mismo artículo, envíenos un correo electrónico a {dirección de correo electrónico} y envíe su artículo a: {dirección física}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.